Privacy policy

Updated August 19, 2025

This Privacy Policy (“Policy”) describes how DBOOST SRL (“DBOOST”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use the DBOOST AI Chrome extension and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read, understood, and agree to the terms of this Policy.

1. Data Controller

DBOOST SRL
Email: support@dboost.ai

DBOOST SRL acts as the data controller within the meaning of Article 4(7) of the General Data Protection Regulation (“GDPR”) for all processing activities described in this Policy.

2. What Personal Data We Collect

DBOOST AI is a browser-based tool and does not collect or store customer, broker or load-related data from Central Dispatch or any load boards.

However, we may collect and process the following limited categories of personal data, depending on how you interact with our Service:

Category Examples / Description
Account Information Name, email address, company name (only when you register an account)
Authentication Data Login credentials (hashed), access tokens
Browser Session Data Session cookies only to keep users signed in across load boards
Usage Data Date/time of access, features used, technical logs to improve performance
Support Communication Content of messages when you contact support or send product feedback

We do not collect: load information, broker contact data, pricing, vehicle details, or any confidential operational data from your dispatch workflow.

3. Legal Basis for Processing

We process your data on the following legal grounds, in accordance with Art. 6 (1) GDPR:

Legal basis Purpose
Art. 6(1)(b) – Contract To provide and operate the Service and fulfill user requests
Art. 6(1)(f) – Legitimate Interest To ensure security and performance of the Service, prevent misuse, and gather aggregated analytics
Art. 6(1)(a) – Consent Where you voluntarily send feedback or contact support

4. Purposes of Processing

We process personal data exclusively for the following purposes:

  • To enable secure access to the Service;

  • To keep you authenticated across supported load boards;

  • To operate and improve Service functionality;

  • To respond to support requests and collect product feedback;

  • To detect vulnerabilities, prevent abuse and maintain security.

We do not use personal data for marketing or profiling purposes.

5. Cookies

DBOOST AI only uses technical session cookies. These cookies are necessary to:

  • keep you signed in on third-party load boards,

  • enable secure requests between the browser extension and our API.

No tracking, advertising or analytics cookies are used.

You may disable cookies in your browser settings; however, the Service may not function properly without session cookies.

6. Data Storage and Retention

We only store personal data for as long as it is required to provide the Service or to comply with legal obligations.
Session cookies expire automatically when the user logs out or the browser is closed.
Account-related information is deleted immediately upon user’s written request.

7. Data Sharing and Transfers

We do not sell, trade, or otherwise share user data with third parties for commercial purposes.

We may disclose personal data:

  • to trusted service providers solely for the purpose of operating the Service (e.g. cloud hosting provider), under strict confidentiality and data processing agreements;

  • to comply with legal obligations or legitimate requests by public authorities.

No data is transferred outside the European Union without adequate safeguards in accordance with Art. 46 GDPR (e.g. Standard Contractual Clauses).

8. Data Subject Rights

As a data subject under the GDPR, you have the right to:

  • Access your personal data (Art. 15 GDPR)

  • Rectify inaccurate data (Art. 16)

  • Erase your data (“right to be forgotten”) (Art. 17)

  • Restrict processing (Art. 18)

  • Object to processing (Art. 21)

  • Data Portability (Art. 20)

To exercise these rights, contact us at: support@dboost.ai.

You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) or with your local supervisory authority.

9. Security Measures

DBOOST SRL implements technical and organizational measures to protect personal data against unauthorized access, loss or destruction, including but not limited to:

  • TLS/SSL encryption on all communications

  • Access controls and role-based restrictions

  • Regular security reviews and vulnerability monitoring

  • Secure server infrastructure located within the European Union

10. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes in legal requirements or our processing practices.
The updated version will be made available on our website and the revision date will be updated accordingly.

We encourage you to review this Policy periodically.

11. Contact

If you have any questions about this Privacy Policy or our data protection practices, please contact:

DBOOST SRL
Email: support@dboost.ai